Pflugel.com

INTERACTIVE WEB RÉSUMÉ

George Pflugel

Operations • Technology • Business Systems • AI • Program Leadership

Operations and technology professional with extensive experience across enterprise support, technical training, customer operations, business systems, facilities, project coordination, and process improvement, now applying that foundation to generative AI, workflow automation, and product experimentation.

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PROFESSIONAL SUMMARY

Technology, operations, and AI connected by practical execution.

My career spans technical support, project coordination, facilities and business operations, customer service, technical training, and program support. Today, I apply that experience to AI, automation, workflow design, and emerging technology, focusing on practical solutions that improve how people work, communicate, and operate.

CORE COMPETENCIES

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IT Operations Business Operations Business Systems Technical Training Customer Support Program Management Project Management Team Management Process Improvement Vendor Management Team Leadership Microsoft 365 Microsoft Office Windows 11 Desktop Support End User Support Computer Repair PC Hardware Support Software Troubleshooting Technology Deployment Low-Voltage Technology Peripheral Support Facilities Operations Customer Operations Service Delivery Multi-Site Operations Workflow Design Program Coordination Operational Procedures Onboarding Relocations Stakeholder Management Staff Training Staff Scheduling Business Ownership Customer Service Leadership Cross-Functional Coordination Executive Communication Issue Resolution Proposal Support Generative AI LLM Workflows Prompt Engineering Structured Prompting AI Workflow Automation AI-Assisted Development Product Prototyping Structured Decision Systems LLM Evaluation Agentic Concepts Research Automation AI-Assisted Documentation AI-Enabled Process Improvement n8n Python Visual Studio VS Code Docker Desktop pgAdmin 4 Website Development Digital Footprint Cleanup Social Media Cleanup Digital Technology Coaching

PROFESSIONAL EXPERIENCE

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Each role starts concise. Open it for responsibilities, accomplishments, scope, and operational context.

Focus

  • Generative-AI workflows, automation, and system design
  • Business documentation and operational procedures
  • Independent technology-support and product experiments

Current Work

  • Crew Clerks voice-powered field operations concept
  • AI Opportunity Engine / n8n experimentation
  • FanDuel ATI analytics and simulation engine
  • SunBridge Digital Solutions side project

Career Context

  • Unplanned medical recovery period away from full-time employment.
  • During recovery, began informally exploring ChatGPT.

Responsibilities

  • Coordinated specialized global digital-forensics training and certification programs.
  • Managed stakeholder communications, documentation, issue resolution, and program support.
  • Supported classroom and online training operations.

Scope & Impact

  • Served law-enforcement, government, corporate, and academic organizations.
  • Supported agencies including ATF, DHS, DEA, and FBI.
  • Maintained continuity across multiple leadership transitions.
  • Certified Raytheon Six Sigma Specialist (R60).

Responsibilities

  • Co-founded, acquired, and operated a downtown Nashville restaurant.
  • Managed staffing, scheduling, training, purchasing, customer service, and financial oversight.
  • Directed day-to-day operating decisions.

Leadership Scope

  • Led a team of approximately 15 employees.
  • Managed service quality and operational consistency.
  • Used early online promotion and local marketing to support visibility.

Responsibilities

  • Directed facilities, administrative services, and internal IT support across five corporate locations in three states.
  • Managed technical/support personnel, onboarding, deployments, relocations, security systems, and vendors.

Operational Impact

  • Developed standardized procedures and support policies.
  • Improved consistency across multi-site daily operations.
  • Connected facilities, technology, and business-service functions.

Responsibilities

  • Managed high-volume customer-service operations.
  • Supported staff performance, escalations, communication, and service quality.

Operating Environment

  • Fast-paced hospitality/call-center setting.
  • Daily focus on customer outcomes and operational execution.

Responsibilities

  • Delivered desktop support, field service, and technology coordination.
  • Supported full corporate relocations, data center builds and relocations, and low voltage cabling projects throughout the New York City region.

Capabilities Built

  • Project coordination across full corporate relocations, data center builds, data center relocations, and low voltage cabling.
  • Technical problem solving in active client environments.
  • Customer communication and on-site support.

Responsibilities

  • Desktop support, computer hardware, software troubleshooting, and equipment setup.
  • End-user support in an enterprise technology environment.

Foundation

  • Built the technical base used throughout the rest of the career.
  • Developed customer-facing support and problem-solving discipline.

CURRENT AI & TECHNOLOGY WORK

Career history meets current experimentation.

Full Showcase →
PROTOTYPE

Crew Clerks

Shows voice workflow design and field-operations thinking.

Case study → EXPERIMENT

AI Opportunity Engine

Shows structured scoring, decision systems, and n8n workflow design.

Case study → ACTIVE PROTOTYPE

FanDuel ATI Engine

Shows simulation, optimization, portfolio reasoning, and iterative learning.

Case study → SIDE PROJECT

SunBridge

Shows small-business support, service packaging, and practical technology guidance.

Case study →

TECHNOLOGY STACK

Current tools and working areas.

AI

ChatGPTClaudeGeminiCopilotPerplexity Generative AILLM WorkflowsPrompt / System DesignAI-Assisted Development

Automation / Development

n8nPythonVisual StudioVS CodeDocker Desktop pgAdmin 4Workflow DesignWebsite DevelopmentAgentic Concepts Structured Decision Systems

Business / Operations

Process ImprovementProgram CoordinationTechnical Training Vendor ManagementProject ManagementTeam Management Customer OperationsBusiness SystemsService DeliveryWorkflow Improvement

Microsoft / Enterprise

Microsoft 365Microsoft OfficeWindows 11Technical Support DocumentationStakeholder CommunicationEnd User SupportDesktop Support

Hands-On Technology

Computer RepairPC Hardware SupportSoftware Troubleshooting Device SetupTechnology DeploymentLow-Voltage Technology Peripheral SupportHome / Small Business Technology Support

Digital / Online Support

Website DevelopmentDigital Footprint CleanupSocial Media Cleanup Online Account CleanupDigital Technology Coaching

TRADITIONAL FORMAT

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